Automatically evaluate every call with advanced AI. Get instant insights on agent performance, compliance, sentiment, and customer satisfaction without manual review.
Powered by Advanced NLP
24/7
Continuous Monitoring
Comprehensive AI-powered call evaluation that goes beyond basic quality assurance to deliver actionable insights for every interaction.
AI-powered scoring engine evaluates calls across multiple dimensions including script adherence, tone, pace, and effectiveness.
Understand customer emotions and satisfaction levels throughout the conversation with advanced NLP sentiment detection.
Automatically detect compliance violations, required disclosures, and regulatory adherence in real-time.
Track agent KPIs, conversion rates, objection handling, and call outcomes with comprehensive analytics dashboards.
Measure customer satisfaction, identify pain points, and surface opportunities to improve the customer journey.
Flag high-risk calls, potential escalations, and compliance issues before they become problems.
A seamless, automated workflow that evaluates 100% of your calls without human intervention.
Calls are automatically captured from your phone system and securely uploaded to AresAI for processing.
Advanced speech-to-text converts audio to text, then our AI engine analyzes every aspect of the conversation.
Each call is scored across custom criteria including compliance, quality, sentiment, and performance metrics.
Results are instantly available in dashboards with drill-down capabilities, trends, and actionable recommendations.
Transform your call center operations with measurable results and actionable intelligence.
Identify coaching opportunities and best practices to elevate agent performance across your entire team.
Optimize scripts and techniques based on data-driven insights from top-performing calls.
Eliminate 75% of manual QA costs while achieving 100% call coverage and deeper insights.
Catch compliance issues in real-time and ensure consistent adherence to regulatory requirements.
Get instant evaluation results instead of waiting days or weeks for manual quality reviews.
Improve customer satisfaction by identifying and addressing experience issues proactively.
Enterprise-grade AI models trained specifically for call center evaluation, delivering accuracy and insights that exceed human capabilities.
State-of-the-art speech-to-text with industry-specific terminology and accent handling.
Deep learning models analyze context, intent, and conversational flow to understand what's really happening.
Verify agents follow approved scripts, include required disclosures, and avoid prohibited language.
Get instant notifications for compliance violations, escalations, or critical quality issues.
Comprehensive dashboards track trends, compare agents, and identify coaching opportunities.
Built-in rules for TCPA, DNC, state-specific regulations, and industry compliance standards.
Calls Analyzed
Custom Evaluation Criteria
Continuous Monitoring
A proven implementation process that gets you from onboarding to full deployment in 30 days.
We integrate with your phone system and configure custom evaluation criteria based on your business rules, compliance requirements, and quality standards.
Our AI models are calibrated using sample calls from your operation to ensure accuracy and alignment with your specific quality expectations.
AresAI goes live, automatically evaluating all calls in real-time. We monitor performance and fine-tune as needed during the first month.
Continuous monitoring, regular model updates, and dedicated support ensure AresAI evolves with your business needs.
Everything you need to know about AresAI call evaluation.
Join leading call centers using AresAI to evaluate every call, improve agent performance, and ensure compliance—all while reducing costs.
Schedule a demo to see AresAI in action, or start your free trial today.
Questions? Call us at 1-800-000-0000
🔒 SOC 2 Type II Certified • GDPR & CCPA Compliant
